Great Members Frequently Asked Questions
Everything you need to know
Discover all you need to know about our Great Member loyalty program. To reward and thank our loyal customers with exclusive advantages.
How can I join the Great Members program?
Joining the Great Members Program is automatic from your very first stay. Once you’ve joined the program, you will receive a Welcome email 48 hours after your stay informing you of your new Great Members status and its benefits.
What do I do if I’ve forgotten my Great Member number or I can’t find my status?
Contact our Call Centre on 0800 258 263, and one of our travel advisors will be able to assist. You will need to provide your full name and email.
How can I edit my information?
You can manage your details, such as contact information or change of name,
online
in your customer account or contact our Call Centre on 0800 258 263.
How long are my loyalty points valid?
All points earned are valid for three (3) years starting from when they are credited to your account 24 hours after check-out from your Stay. You will receive an update on how many loyalty points were earned during your stay and new Great Member status via email 48 hours after check-out.
How long is my Great Member status valid?
Your status is valid for one (1) year until December 31 each calendar year. However, you can earn loyalty points during the year to increase Great Member status tier, unlocking its benefits to enjoy immediately.
How do bonus points work?
We are rewarding our Great Members during strict travel restrictions by retaining their loyalty status and gifting bonus points. Bonus Points apply to the following membership tiers: Platinum (20,000), Gold (10,000) and Silver (5,000). Bonus points were automatically credited into customer accounts from 1st of January 2022.
What is the validity of the bonus points?
The bonus points are valid for three (3) years from the 1st of January 2022 to the 1st of January 2025.
If my total points do not match my 2022 Great Member status, will my status get downgraded?
Your 2021 loyalty status has been extended until 31st of December 2022. Therefore, your status will remain the same regardless if your points are below the tier threshold.
Are points automatically credited to my Great Members accounts?
Yes, if you’ve stated your Great Members number when making a reservation, when checking in for your stay, or when spending money in the Resorts.
How are points calculated when making a booking?
Points are earned when making a booking for the following:
The full package amount at the time of making a reservation including transfer and transport, and any additional services outside of the all-inclusive package such as Baby and Petit Club, excursions, etc.
Frequency points awarded for a minimum of 2-night stay (2,500) or over +8-night stays (3,000).
Which points scale will be used to calculate the points I’ll earn?
We’ll apply the points scale of the Great Members’ country of residence.
For Great Members living in New Zealand, you’ll be awarded 55 points for every NZD$100 you spend with us.
How is my Great Member status calculated annually?
In January of each year, your Great Member status is calculated by the loyalty points you’ve accumulated in the last three (3) years based on four (4) criteria:The full package amount paid at the time of making a reservation including transfer and transport, and any additional services outside of the all-inclusive package such as Baby and Petit Club, excursions, etc.
Frequency points awarded for a minimum of 2-night stay or over 8-night stays.
In -resort purchases, such as our boutique stores, spa treatments, etc.
Sponsorship points earned as part of our Referral Rewards program
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How do I take advantage of my status benefits?
You can enjoy the benefits of your status straight away. To find out more about the exclusive benefits associated to your status, go to your customer account, under ‘Great Members Program’.
To learn more about the benefits you’re entitled to, log into your customer account online at
clubmed
Can I increase my Great Member status during the year?
Yes, you can move to a higher Great Member status tier during the year by accumulating points. Loyalty points can be earned in the following ways:
- The full package amount paid at the time of making a reservation including transfer and transport, and any additional services outside of the all-inclusive package such as Baby and Petit Club, excursions, etc.
- Frequency points awarded for a minimum of 2-night stay or over 8-night stays.
- In-resort purchases
- Sponsorship points as part of our Referral Rewards program
Your Great Member status will move up to Silver when you earn 20,000 points, Gold at 50,000, and Platinum at 100,000+. Better yet, moving to a higher tier status unlocks its exclusive benefits immediately for you to enjoy.
When are loyalty points credited to my Great Member account?
Loyalty points accumulated during your most recent stay will be credited to your Great Member account 24 hours after check-out, and you will receive an automatic email updating you for your new Great Member status 48 hours after check-out.
To track your loyalty points and Great Members status, or to learn more about the benefits you Great Member status entitles you, log into your Customer Account online.
If your points have not been processed within the expected time frame, please contact Customer Relations at customerrelations.australia@clubmed.com with your Great Members number and booking number, and our team will resolve this.
What do I do if my status has not changed since my last stay and I think the points are missing?
Loyalty points accumulated during your most recent stay will be credited to your Great Member account 24 hours after check-out.
If your points have not been processed within 48 hours of check-out, please contact Customer Relations on customerrelations.australia@clubmed.com with your Great Members number and booking number, and our team will resolve this.
Should I create additional Great Members accounts for a member of my household?
Your Great Members number is the key to accessing your status and the benefits to which it entitles you. All members of a household have the same status and enjoy the same benefits. It is therefore not necessary to have several accounts to take advantage of your benefits.
I’m travelling with friends, can I claim the points from their stay towards my status?
Status is calculated per household, so you cannot benefit from your friends’ stays. Your friends will have their own status linked to their Great Member number.
Can my children join the Great Members program?
Your Great Members Status applies to all members of your household, including children under 18 years who automatically become part of the program. When travelling with you, they contribute to your status and enjoy the same benefits.
My partner also has a Great Members account. Can we merge the two?
If you and your partner wish to merge your two separate accounts, please contact our Call Centre on 0800 258. Your new status will be determined by the account history of the two previously separate accounts.
Will my status be downgraded if points expire during the year and I fall below the tier threshold?
No, you will maintain your membership status for the calendar year until 31 December. However, if you earn points during the year and reach the threshold of a higher tier, your status will be upgraded, and you can enjoy its benefits immediately.
I have Turquoise status, but I have not travelled for more than a yea. Will I retain my status for 3 more years?
Your Turquoise status is calculated based on the past 3 years. Your status is retained for 3 years since your last stay. If your last stay at Club Med was over 3 years ago, you will no longer be a member of the program. If your last stay was 2 years ago, you will maintain your status for just another year. Your new stay(s) will prolong your status in the program for 3 years.
Can I exchange my points for discounts, specials or other benefits?
No, points are not a currency. Points collected enable members to access a status and enjoy the benefits associated therewith.
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